Privacy Policy

1. Who We Are

Double VI is an appointment-only tailoring atelier focused on custom garments for women and clients seeking made-to-measure tailoring. For privacy purposes, Double VI is the data controller for personal data collected through this website, except where a payment provider or another third party acts as an independent controller.

2. Data We Collect

• Contact data: name, email, phone number, city, and any details submitted through forms.
• Appointment and tailoring data: preferred dates, service type, fit notes, body measurements, garment preferences, alteration requests, and style references you share with us.
• Transaction data: purchase details, gift card usage, invoice/payment status, and related transaction metadata.
• Communication data: emails, inquiries, support messages, and service history.
• Technical data: IP address, browser/device information, basic usage logs, and cookie-related identifiers.

We do not intentionally collect special-category sensitive data unless you choose to provide it. Body measurements are used only to deliver tailoring services and are not used for biometric identification.

3. How We Collect Data

• Directly from you through website forms and messages.
• Automatically through website technologies such as server logs and cookies.
• From service providers involved in payments, email delivery, and secure infrastructure operations.

4. Legal Bases For Processing

Where required by data protection law, we process personal data on one or more of the following bases:

• Performance of a contract or steps before a contract.
• Compliance with legal obligations.
• Legitimate interests, such as operating, securing, and improving our tailoring business.
• Consent, where we specifically request it, including certain marketing communications.

5. How We Use Data

• Schedule and manage appointments, consultations, and trunk show bookings.
• Produce, adjust, and deliver made-to-measure garments based on your fit profile.
• Process payments, gift cards, invoices, and service-related confirmations.
• Provide customer support and respond to questions or requests.
• Protect platform security, prevent fraud, and meet legal requirements.
• Send service updates and, where permitted, relevant marketing communications.

6. Sharing And Disclosure

We may share data with trusted service providers that support our operations, including secure hosting, managed databases, payment processing (such as PayPal), and transactional email delivery. We may also disclose data when required by law or to protect rights, safety, and security.

We do not sell personal information for money. We also do not knowingly share personal information for cross-context behavioral advertising.

7. International Transfers

We serve clients online and may process data in countries other than your own, including the United States. Where legally required, we use recognized safeguards for international data transfers, such as contractual protections.

8. Retention

We keep personal data only as long as needed for the purposes described in this policy, including continuity of tailoring service, record-keeping, dispute resolution, and legal compliance. Retention periods vary by data type and legal requirement.

9. Cookies And Similar Technologies

We use essential technologies needed to run the website and may use limited analytics tools to understand performance and user experience. You can control non-essential cookies through your browser settings.

10. Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, restrict, object to, or transfer your data, and to withdraw consent where processing is based on consent.

• EEA, UK, and Switzerland: rights under GDPR and related laws, including the right to lodge a complaint with a supervisory authority.
• California residents: rights to know, access, correct, delete, and receive equal service consistent with CCPA/CPRA.

To exercise rights, contact us at brittney@doublevi.co. We may need to verify your identity before fulfilling a request.

11. Marketing Choices

You can opt out of non-essential marketing messages at any time by using unsubscribe links in emails or contacting us directly.

12. Children's Privacy

Our services are intended for adults and are not directed to children under 16. If you believe a child has provided personal data, contact us so we can take appropriate steps.

13. Policy Updates

We may update this policy periodically to reflect operational, legal, or regulatory changes. The updated version becomes effective when posted on this page.